Senior Tier-2 Maintenance Support Coordinator (Remote)

Ryder System, Inc.; Atlanta (GA); Remote; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch an internal technician or send work to a third party, tackling complex vehicle issues to restore uptime for Ryder fleet customers. This remote-capable shift runs Tue-Sat, 3:00pm–11:30pm EST, at $28.00/hr with $1.00 and $1.50 shift differentials.

Qualifications

• H.S. diploma/GED required.
• Vocational or technical certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and responsible to improving customer uptime.
• Assist with follow ups, escalations and service provider interactions in partnership with RCRC agents and leadership; provide periodic summaries and analysis to the maintenance team.
• Provide updated technical knowledge to the maintenance team, including OEM information, internal technical training, bulletins and other sources for training and development.
• Mentor the Tier 1 call center team; provide status updates and participate in meetings and training.

Skills

Fleet assets

Diagnostics expertise

Customer service

Spanish language

Education

HS diploma/GED

ASE certifications preferred

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch an internal technician or send work to a third party, tackling complex vehicle issues to restore uptime for Ryder fleet customers. This remote-capable shift runs Tue-Sat, 3:00pm–11:30pm EST, at $28.00/hr with $1.00 and $1.50 shift differentials.