Senior Telecom Engineer - VOIP & UCaaS Specialist

Ryder System, Inc.; Atlanta (GA); On-site; USD 90,000 - 100,000; Full time

Job summary

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3/4 support, engineering, testing and deployment for the Enterprise Voice Team including Voice Facilities, UCaaS and VOIP interfaces. You will mentor junior team members and collaborate with Project Managers across IT and business units.

The role emphasizes design, testing, deployment, and ongoing education on evolving voice technologies in a fast-paced environment.

Qualifications

• Bachelor's Degree in related field is preferred.
• Associate's degree or equivalent with 10+ years in Telecommunications is required.

Responsibilities

• Provide Tier 3 and 4 support, troubleshooting, issue isolation, resolution and root cause analysis.
• Attend Project Design meetings with IT teams and Business Owners to define engineering needs for new projects.
• Support projects from design through testing and deployment, interfacing with internal IT departments and project managers.
• Pursue ongoing education on new technologies and engage providers to expand voice platform capabilities.

Skills

PBX and Call Center support

Troubleshooting skills

Interpersonal skills

Relationship building

Self-motivation

Verbal and written communication

Adaptability in a fast-paced env

Detail oriented with follow-up

Organized

Strong initiative

Documentation skills

Lifelong learning/Open to new tech

Education

Bachelor's Degree in related field

Associate's degree / equivalent experience in Telecommunications

Job description

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3/4 support, engineering, testing and deployment for the Enterprise Voice Team including Voice Facilities, UCaaS and VOIP interfaces. You will mentor junior team members and collaborate with Project Managers across IT and business units.

The role emphasizes design, testing, deployment, and ongoing education on evolving voice technologies in a fast-paced environment.