Senior Telecom Engineer – VOIP, PBX & UCaaS

Ryder System, Inc.; Charlotte Amalie (United States Virgin Islands); On-site; USD 90,000 - 100,000; Full time

Job summary

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3 and 4 support, engineering/design, testing and deployment across the Enterprise Voice Team, including Voice Facilities, UCaaS Platform and VOIP devices. They mentor junior team members.

The role collaborates with Project Managers and IT peers, participates in design meetings, implements and tests new configurations, and stays current with emerging voice technologies to deliver robust solutions.

Qualifications

• Bachelor's degree in a related field preferred.
• Associate's degree or equivalent with 10 years in Telecommunications experience required.
• 10+ years in Telecommunications with VOIP/TDM, PBX, IT Project Management, IT Budgets and Call Center Engineering required.
• VoIP knowledge advanced important.
• PBX knowledge advanced important.
• Call center administration skills advanced preferred.

Responsibilities

• Lead Tier 3 and 4 trouble escalation to troubleshoot, isolate issues and perform root-cause analysis.
• Attend project design meetings with IT teams and business owners for new projects and determine required engineering.
• Support projects from design, testing and deployment, coordinating with Project Manager and other internal IT departments.
• Pursue education to stay current with new voice platforms and technologies and evaluate new features for platform enhancement.

Skills

PBX and Call Center support

Troubleshooting skills

Interpersonal skills

Professional relationships

Self-starter

Verbal and written communication

Fast-paced environment adaptation

Detail oriented

Organized

Strong initiative

Documentation skills

Lifelong learning

Open to new technology

Education

Bachelor's Degree in related field

Associate's degree or equivalent 10 years’ Telecommunications experience

10+ years in Telecommunications with VOIP/TDM, PBX, PM, Budgets, Call Center Engineering

VoIP knowledge (Advanced)

PBX knowledge (Advanced)

Call center administration skills (Advanced)

Job description

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3 and 4 support, engineering/design, testing and deployment across the Enterprise Voice Team, including Voice Facilities, UCaaS Platform and VOIP devices. They mentor junior team members.

The role collaborates with Project Managers and IT peers, participates in design meetings, implements and tests new configurations, and stays current with emerging voice technologies to deliver robust solutions.