Senior Telecom Engineer: VOIP/PBX & UCaaS Deployments

Ryder System, Inc.; Frankfort (KY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3/4 support, engineering, design, testing and deployment for the Enterprise Voice Team covering Voice Facilities, UCaaS and VOIP devices.

You will mentor junior staff and collaborate with IT and business partners on project design and implementation. The role emphasizes staying current with evolving voice technologies and delivering robust, end-to-end voice solutions in a fast-paced environment.

Qualifications

• Bachelor's or higher in a related field preferred.
• Associate's degree or equivalent with 10+ years telecom experience required.
• 10+ years in telecom with VOIP/TDM, PBX, and IT project management experience required.

Responsibilities

• Provide Tier 3 and 4 support including troubleshooting, issue isolation and root cause analysis.
• Participate in project design meetings to determine engineering needs for Enterprise Voice projects.
• Lead design, testing and deployment of voice platform components; coordinate with other IT teams and PMs.
• Pursue ongoing education to stay current with new voice technologies and platforms.

Skills

PBX & Call Center support

Troubleshooting

Interpersonal skills

Documentation

Self-starter / team player

Verbal & written communication

Fast-paced environment

Detail oriented

Organized

Initiative

Learning mindset

Open to new technology

Education

Bachelor's Degree in related field

Associate's degree or equivalent + 10 years Telecommunications experience

10+ years in Telecommunications with VOIP/TDM/Network routing

Job description

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3/4 support, engineering, design, testing and deployment for the Enterprise Voice Team covering Voice Facilities, UCaaS and VOIP devices.

You will mentor junior staff and collaborate with IT and business partners on project design and implementation. The role emphasizes staying current with evolving voice technologies and delivering robust, end-to-end voice solutions in a fast-paced environment.