Senior Telecom Engineer - VoIP, UCaaS & PBX Design

Ryder System, Inc.; Indianapolis (IN); On-site; USD 90,000 - 100,000; Full time

Job summary

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3/4 support, engineering, testing and deployment for the Enterprise Voice Team. The role includes mentoring junior team members and coordinating with Project Managers across IT and business owners.

The position emphasizes design, testing, deployment, and ongoing education to leverage new features from providers and ensure robust voice platforms and enhanced end-user capabilities.

Qualifications

• Bachelor's Degree in related field preferred.
• Associate's degree or equivalent 10 years’ experience focused on Telecommunications, Required
• 10 years or more in Telecommunications field with a concentration on VOIP / TDM Network Routing, PBX Support, IT Project Management, IT Budgets, Call Center Engineering, Required
• VoIP knowledge important Advanced, Required
• PBX knowledge important Advanced, Required
• Call center administration skills important Advanced, Preferred

Responsibilities

• Support team members for all Tier 3 and 4 trouble escalations to lead troubleshooting, issue isolation, resolution and root cause analysis.
• Attend all Project Design meetings to determine required engineering for Projects involving the Enterprise Voice Team.
• Support all Projects from an implementation, testing and deployment perspective, interfacing with Project Manager and other IT departments.
• Pursue relevant education to stay abreast of new technologies in platforms supported by the Enterprise Voice Team.

Skills

PBX support

Troubleshooting

Interpersonal skills

Relationship building

Self-starter

Verbal & written communication

Flexibility

Detail oriented

Organized

Initiative

Documentation skills

Learning mindset

Open to new technology

Education

Bachelor's Degree in related field

Associate's degree or 10+ years telecom experience

10+ years in Telecommunications with VOIP/TDM focus

VoIP knowledge

PBX knowledge

Call center administration skills

Job description

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3/4 support, engineering, testing and deployment for the Enterprise Voice Team. The role includes mentoring junior team members and coordinating with Project Managers across IT and business owners.

The position emphasizes design, testing, deployment, and ongoing education to leverage new features from providers and ensure robust voice platforms and enhanced end-user capabilities.