Senior Telecom Engineer - VoIP & UCaaS Expert

Ryder System, Inc.; Charleston (WV); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3/4 support, design, testing and deployment for Enterprise Voice, UCaaS, and VOIP interfaces. You will mentor junior team members and collaborate with IT and business owners on project design and implementation.

The role emphasizes engineering-first approach, ongoing learning, and cross-functional teamwork to deliver robust voice platforms and user features. Travel within project scope may be required.

Qualifications

• Bachelor's degree in related field preferred.
• Associate's degree or equivalent with 10+ years telecom experience required.
• 10+ years in Telecommunications with VOIP/TDM focus.
• VoIP knowledge important Advanced, Required
• PBX knowledge important Advanced, Required
• Call center administration skills important Advanced, Preferred

Responsibilities

• Lead Tier 3 and 4 trouble escalations, troubleshooting, issue isolation and root cause analysis.
• Attend project design meetings with peers and other IT teams to determine required engineering for Enterprise Voice.
• Oversee design, testing and deployment for components supported by Enterprise Voice Team, coordinating with Project Manager.
• Pursue ongoing education to stay current with new technology and platform evolutions; evaluate new features for robustness and end-user benefits.
• Collaborate with internal IT departments and external providers to implement designs.
• Perform other duties as assigned.

Skills

PBX support

Call center support

Troubleshooting

Interpersonal skills

Self-starter

Team collaboration

Communication

Documentation

Organized

Initiative

Learning mindset

Technology adoption

Education

Bachelor's degree in related field

Associate's degree or equivalent 10 years experience

Job description

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3/4 support, design, testing and deployment for Enterprise Voice, UCaaS, and VOIP interfaces. You will mentor junior team members and collaborate with IT and business owners on project design and implementation.

The role emphasizes engineering-first approach, ongoing learning, and cross-functional teamwork to deliver robust voice platforms and user features. Travel within project scope may be required.