Senior Telecom Engineer: VoIP, UCaaS & Design Lead

Ryder System, Inc.; Santa Fe (NM); On-site; USD 90,000 - 100,000; Full time

Job summary

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3/4 support, engineering, testing and deployment for the Enterprise Voice Team, including Voice Facilities, UCaaS, and VOIP interfaces. Mentors junior engineers.

The role requires collaboration with IT peers and business owners, involvement in project design, deployment, and ongoing education to stay ahead of telecommunications technologies.

Qualifications

• Bachelor's Degree in in related field, Preferred
• Associate's degree in OR equivalent 10 years’ experience focused on Telecommunications, Required
• 10 years or more in Telecommunications field with a concentration on VOIP / TDM Network Routing, PBX Support, IT Project Management, IT Budgets, Call Center Engineering, Required
• VoIP knowledge important Advanced, Required
• PBX knowledge important Advanced, Required
• Call center administration skills important Advanced, Preferred

Responsibilities

• Support team members for all Tier 3 and 4 trouble escalations to lead troubleshooting, issue isolation, resolution and root cause analysis.
• Attend all Project Design meetings with peers, other IT Teams and Business Owners for initial discussions of new Projects involving the Enterprise Voice Team to determine all required engineering that will need to be provided by the Enterprise Voice Team. This position is integral to the success of the project
• Support all Projects from an implementation, testing and deployment perceptive working closely with assigned Project Manager (Internally and/or externally) this will encompass the Design, Testing and Deployment of those components supported by the Enterprise Voice Team. This position will also interface all other Internal IT departments as needed to implement these designs.
• Pursue relevant education to stay abreast of all new technological advancements on platforms support by the Enterprise Voice Team. Determine if new features of existing platforms due to manufacturers product evolution will allow for more robust platform and more end user features. Work with providers (existing or not) to see if their new technologies can be deployed enhance the Voice platform
• Performs other duties as assigned.

Skills

PBX and Call Center support

Troubleshooting

Interpersonal skills

Relationship building

Self-starter

Verbal and written communication

Adaptability to fast-paced environment

Detail-oriented

Organized

Initiative

Documentation skills

Learning mindset

Open to new technology

Education

Bachelor's Degree in related field

Associate's degree or equivalent with Telecommunications focus

Job description

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3/4 support, engineering, testing and deployment for the Enterprise Voice Team, including Voice Facilities, UCaaS, and VOIP interfaces. Mentors junior engineers.

The role requires collaboration with IT peers and business owners, involvement in project design, deployment, and ongoing education to stay ahead of telecommunications technologies.