Senior Telecom Engineer - Voice & UCaaS Design

Ryder System, Inc.; Bismarck (ND); On-site; USD 90,000 - 100,000; Full time

Job summary

Ryder System, Inc. seeks an experienced Telecom Engineer IV to provide Tier 3/4 support for Enterprise Voice, including Voice Facilities, UCaaS, and VOIP devices. You will mentor junior team members and collaborate with project teams to design, test, and deploy voice solutions.

The role emphasizes engineering oversight, testing, deployment, and ongoing education to stay ahead of platform advancements. Travel is possible, and a competitive benefits package is offered.

Qualifications

• Bachelor's degree in a related field is preferred.
• Associate degree or equivalent with 10+ years in telecommunications.
• 10+ years in Telecommunications with VOIP/TDM focus and PBX, IT PM, budgets.
• Advanced VoIP knowledge.
• Advanced PBX knowledge.
• Call center administration skills (Advanced) preferred.

Responsibilities

• Provide Tier 3 and 4 support for the Enterprise Voice team.
• Lead project design meetings and determine required engineering.
• Design, test and deploy voice components; coordinate with other IT teams.
• Pursue ongoing education on new platforms and features.
• Perform other duties as assigned.

Skills

PBX & Call Center

Troubleshooting

Interpersonal skills

Relationship building

Self-starter

Communication

Adaptability

Attention to detail

Organization

Initiative

Documentation

Learning mindset

Tech openness

Education

Bachelor's Degree in related field

Associate degree or equivalent 10 years telecom experience

Tools

VoIP knowledge

PBX knowledge

Call center tooling

Job description

Ryder System, Inc. seeks an experienced Telecom Engineer IV to provide Tier 3/4 support for Enterprise Voice, including Voice Facilities, UCaaS, and VOIP devices. You will mentor junior team members and collaborate with project teams to design, test, and deploy voice solutions.

The role emphasizes engineering oversight, testing, deployment, and ongoing education to stay ahead of platform advancements. Travel is possible, and a competitive benefits package is offered.