Senior Telecom Engineer - VoIP & UCaaS Deployment

Ryder System, Inc.; Helena (MT); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3 and 4 support, engineering and deployment for the Enterprise Voice Team, covering Voice Facilities, UCaaS, and VOIP interface devices.

You will mentor junior team members while collaborating with Project Managers and other IT teams to implement new voice projects and stay current with evolving telecom technologies.

Qualifications

• Bachelor's Degree in a related field preferred.
• Associate's degree or equivalent; 10 years in telecommunications required.
• 10+ years in telecommunications with VOIP/TDM, PBX, IT project management, budgets, call center engineering.

Responsibilities

• Provide Tier 3 and 4 support, engineering/design/testing/deployment for Enterprise Voice Team.
• Mentor junior team members.
• Lead troubleshooting and root-cause analysis for escalations.
• Collaborate with Project Manager and other IT teams to design/implement voice projects.

Skills

PBX support

Troubleshooting

Interpersonal skills

Professional relationships

Self-starter

Communication

Detail-oriented

Organization

Documentation

Learning mindset

Education

Bachelor's degree in related field

Associate's degree / 10 years telecom experience

10+ years telecom experience

Job description

Ryder System, Inc. is seeking an experienced Telecom Engineer IV to provide Tier 3 and 4 support, engineering and deployment for the Enterprise Voice Team, covering Voice Facilities, UCaaS, and VOIP interface devices.

You will mentor junior team members while collaborating with Project Managers and other IT teams to implement new voice projects and stay current with evolving telecom technologies.