Senior Technical Success Manager - Enterprise AI Adoption

Amplitude; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Employee Stock Purchase Program (ESPP)

Mentorship & development programs

Generous time off & wellness stipends

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a portfolio of strategic customers. You will lead cross‑functional delivery, manage risks, and drive renewals as part of expansion opportunities.

In this role, you will champion data governance, guide non‑technical teams to become data‑savvy, and partner with Account Executives to maximize customer outcomes.

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar B2B SaaS role.
• 2+ years leading enterprise software deployments with data governance.
• 2+ years managing 20+ mid‑market or emerging enterprise accounts.
• Experience co‑owning renewals and contributing to expansion.
• Experience enabling non‑technical teams to become data‑sufficient.
• Excellent communication across all levels, from data engineers to executives.
• Strong project management and independent work ethic.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 30–40 accounts from presales to renewal.
• Lead deployment planning and implementation across your book, coordinating delivery.
• Track risks and issues, drive resolution to keep timelines on track.
• Monitor portfolio health using AI‑augmented signals to accelerate adoption and renewals.
• Drive product adoption by live sessions and identifying new use cases for value expansion.
• Develop success plans and track milestones from onboarding to renewal.
• Deliver executive business reviews linking Amplitude usage to business impact and renewal growth.
• Partner with Account Executives on renewals and expansion opportunities.

Skills

Customer Success

Technical Account Management

Portfolio management

Renewals ownership

Expansion pipeline

Data governance

Executive communication

Project management

AI/analytics familiarity

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a portfolio of strategic customers. You will lead cross‑functional delivery, manage risks, and drive renewals as part of expansion opportunities.

In this role, you will champion data governance, guide non‑technical teams to become data‑savvy, and partner with Account Executives to maximize customer outcomes.