Senior Enterprise Technical Success Manager - AI Analytics

Amplitude; North Carolina; On-site; USD 151,000 - 252,000; Full time

Benefits offered by this job

Excellent Medical/Dental/Vision cover

401(k) with employer match

Flexible time off

Wellness stipends

Parental leave benefits

Job summary

Amplitude is hiring a Senior Technical Success Manager, Emerging Enterprise, to lead deployment, adoption, and value realization for a strategic portfolio of B2B customers. You will coordinate cross‑functional delivery, mentor teams, and own renewal outcomes while driving strategic growth.

You will work with customers to define success plans, track milestones, and present executive reviews that tie usage to business impact.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer‑facing role in B2B SaaS.
• 2+ years of experience leading enterprise software deployments with data governance focus.
• 2+ years managing a portfolio of 20+ mid‑market or emerging enterprise accounts.
• Experience co‑owning renewals and contributing to expansion pipeline alongside a sales counterpart.
• Experience training or enabling non‑technical teams to become data‑sufficient.
• Excellent communication skills to influence from a data engineer to a C‑level executive.
• Expert‑level project management skills in a fast‑paced environment.

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 40‑50 accounts from presales through renewal.
• Lead deployment planning and implementation with scoping, kickoff meetings, use case alignment, and delivery coordination.
• Track and manage risks and issues across active deployments to avoid delays.
• Monitor portfolio health using AI‑augmented signals to accelerate adoption and renewals.
• Drive product adoption by running live sessions and identifying new use cases to expand value.
• Develop and maintain success plans tied to customer goals through onboarding to renewal.
• Deliver executive business reviews linking Amplitude usage to measurable business impact.
• Partner with Account Executives on renewals and expansion, coaching champions.
• Voice of the customer to influence product and delivery decisions.

Skills

Customer Success

Technical Account Management

Enterprise SaaS

Portfolio Management

Renewals Coordination

Executive Communication

Delivery Excellence

Project Management

Ownership of Outcomes

Prescriptive Guidance

Job description

Amplitude is hiring a Senior Technical Success Manager, Emerging Enterprise, to lead deployment, adoption, and value realization for a strategic portfolio of B2B customers. You will coordinate cross‑functional delivery, mentor teams, and own renewal outcomes while driving strategic growth.

You will work with customers to define success plans, track milestones, and present executive reviews that tie usage to business impact.