Senior Technical Success Manager, Emerging Enterprise

Amplitude; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) employer match

Flexible time off

Employee stock purchase program (ESPP)

Parental benefits

Job summary

Amplitude, the leading AI-first digital analytics platform, is hiring a Senior Technical Success Manager, Emerging Enterprise. You will own deployment, adoption, and value realization across a portfolio of large accounts, coordinating cross-functional teams, and driving renewals and expansions.

You will lead implementation planning, monitor portfolio health with AI signals, and deliver executive reviews that connect platform usage to measurable business impact.

Qualifications

• 5+ years in Customer Success/Technical Account Management or similar in B2B SaaS.
• 2+ years leading enterprise software deployments with data governance focus.
• 2+ years managing 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion.
• Experience training non-technical teams to be data-sufficient.
• Excellent communication across technical and executive levels.
• Strong project management and independent work ability.

Responsibilities

• Own deployment, adoption, and outcomes for 40–50 accounts from presales through renewal.
• Lead deployment planning: scoping, kickoff, use-case alignment, delivery coordination.
• Track risks and issues; drive timely resolutions.
• Monitor portfolio health with AI-augmented signals to accelerate adoption and renewals.
• Drive product adoption via live sessions and expanding value with new platform capabilities.
• Develop success plans linked to customer goals through onboarding to renewal.
• Deliver executive business reviews linking Amplitude usage to business impact.
• Collaborate with Account Executives on renewals and expansion opportunities.
• Represent the voice of the customer to influence product and delivery.
• Create repeatable processes and share best practices to scale outcomes.

Skills

Business acumen

Technical fluency

Delivery excellence

Ownership of outcomes

Prescriptive guidance

Diagnostic thinking

Curiosity/self-sufficiency

AI innovation

Job description

Amplitude, the leading AI-first digital analytics platform, is hiring a Senior Technical Success Manager, Emerging Enterprise. You will own deployment, adoption, and value realization across a portfolio of large accounts, coordinating cross-functional teams, and driving renewals and expansions.

You will lead implementation planning, monitor portfolio health with AI signals, and deliver executive reviews that connect platform usage to measurable business impact.