Senior AI-Driven Enterprise Technical Success Lead

Amplitude; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Flexible time off

Stipends: wellness, commuter, learning

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployments, adoption, and value realization across a portfolio of enterprise accounts. You will lead planning, coordinate delivery with internal and partner teams, manage risks, and drive renewals and expansion opportunities through strong product knowledge and data governance expertise.

You will guide customers through onboarding to renewal, build executive business reviews, and collaborate with Account

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments where change management and data governance were core.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence everyone from a data engineer to a C-level executive.
• Expert-level project management skills in a fast-paced environment.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 30-40 accounts from presales through renewal.
• Lead deployment planning and implementation across your book, including scoping, kickoff meetings, use case alignment, and coordination of delivery.
• Track and manage risks and issues across active deployments to prevent delays.
• Monitor portfolio health with AI-augmented signals and drive renewals and adoption.
• Drive product adoption by running live sessions and showcasing new platform capabilities.

Skills

Customer Success

Technical Account Mgmt

B2B SaaS

Portfolio management

Renewals experience

Data governance

Communication skills

Tools

Amplitude

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployments, adoption, and value realization across a portfolio of enterprise accounts. You will lead planning, coordinate delivery with internal and partner teams, manage risks, and drive renewals and expansion opportunities through strong product knowledge and data governance expertise.

You will guide customers through onboarding to renewal, build executive business reviews, and collaborate with Account