Senior Technical Success Manager, Emerging Enterprise

Amplitude

South Carolina

Remote

USD 151,000 - 252,000

Full time

46 hours ago

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Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with company match

Flexible time off & paid holidays

Learning & development stipends

Paid parental leave & family benefits

Mental health & wellness benefits (e.g

Employee Stock Purchase Program

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a strategic portfolio. You will guide implementation, optimize data foundations, instrumentation, and AI agent workflows while coordinating with delivery teams and partners.

You will champion customer outcomes, lead executive reviews, and partner with sales to drive renewals and expansion.

Qualifications

5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
2+ years leading enterprise software deployments with change management and data governance.
2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.
Experience training or enabling non-technical teams to become data-sufficient.
Excellent communication skills to influence from a data engineer to a C-level executive.
Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.
Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms.
Background in consulting, solutions delivery, or implementation.
Experience using Amplitude as a practitioner.

Responsibilities

Own customer deployment, adoption, and outcomes for a portfolio of 40-50 accounts, from presales through renewal.
Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting.
Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes.
Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth.
Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal.
Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story.
Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book.
Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers.
Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale.