Senior Technical Success Lead for Enterprise Solutions

F5 Remote Jobs; EE. UU.; Híbrido; USD 203.000 - 254.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Dental

Vision

Parental leave

401(k) plan and match

Flexible time-off

Descripción de la vacante

New Relic is seeking a Senior Technical Success Manager to own technical success and post-sales relationships across a portfolio of customers. You will combine technical depth with business acumen to grow customer value and satisfaction.

You will collaborate with sales, product, and engineering to drive adoption, renewals, and new service opportunities while maintaining a deep understanding of customer goals and tech stacks. Expect field travel and a dynamic, customer-obsessed role.

Formación

• 5+ years of pre or post-sales experience in software.
• 3+ years with enterprise customers.
• Strong technical background with sales focus.
• Fluent in English and able to travel.

Responsabilidades

• Own adoption, onboarding, and success for customers.
• Forecast consumption and document opportunities.
• Lead adoption, optimization, and integration with customers.
• Partner with Sales to identify upsell and renewals.
• Be the voice of the customer to Product and Engineering.
• Maintain understanding of customer business and tech use.
• Travel as needed for field-based activities.

Conocimientos

Sales experience

Technical background

English fluency

Customer relationships

Problem solving

Educación

Bachelor's degree in Engineering/Computer Science

Herramientas

Kubernetes

CI/CD

DevOps

Containers

Descripción del empleo

New Relic is seeking a Senior Technical Success Manager to own technical success and post-sales relationships across a portfolio of customers. You will combine technical depth with business acumen to grow customer value and satisfaction.

You will collaborate with sales, product, and engineering to drive adoption, renewals, and new service opportunities while maintaining a deep understanding of customer goals and tech stacks. Expect field travel and a dynamic, customer-obsessed role.