Remote Technical Success Leader: Adoption & Expansion

Newrelic

Atlanta (GA)

Remote

USD 149,000 - 186,000

Full time

4 days ago

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Benefits offered by this job

Healthcare

Dental & Vision

Parental leave

401(k) plan

Job summary

New Relic is seeking a Technical Success Manager (TSM) to lead the full post-sales technical journey and expansion within our enterprise footprint. You will partner with customers to maximize platform adoption, drive value, and shape technical roadmaps across teams.

In this role you will champion architecture, deliver tailored demonstrations, run PoVs with Expansion teams, and cultivate executive relationships to quantify ROI and unlock new consumption opportunities.

Qualifications

3+ years of enterprise customer experience driving adoption, success, or expansion.
Strong technical background with sales/customer orientation and ability to justify expansion.
Interest in observability and performance monitoring.
Familiarity with modern IT environments (clouds, Kubernetes) and coding basics.
Ability to design and execute customer-facing plans and roadmaps.
Excellent presentation skills for developers and executives.

Responsibilities

Lead onboarding, adoption and consumption programs for enterprise customers.
Design and execute Mutual Activity Plans tied to business outcomes and milestones.
Maintain consumption levels and demonstrate platform value to reduce churn.
Deliver tailored product demonstrations focused on business impact.
Partner with Expansion to run PoVs and secure new consumption opportunities.
Map whitespace and co-create Architecture Blueprints and roadmaps with customers.
Lead trainings, workshops, and create resources to grow New Relic champions across teams.
Build executive relationships and communicate ROI in CB rs and dashboards.