Senior Technical Success Leader - SaaS & Observability

New Relic; United States; Remoto; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work model

Remote work options

Descrizione del lavoro

New Relic is seeking a Senior Technical Success Manager to align with our global engineering and solution teams, guiding customers to maximize value from our observability platform. You will collaborate with Sales, Solutions Consultant, and Tech Support to drive adoption and continuous improvement across diverse industries.

You will mentor colleagues, lead complex customer engagements, and translate technical concepts into business outcomes while navigating a flexible, hybrid-to-remote work

Competenze

• Experience designing or developing applications (backend and/or frontend).
• Experience building systems on public clouds (AWS/Azure/GCP).
• Proven track record troubleshooting production systems end-to-end.
• Strong stakeholder negotiation and collaboration across teams.
• 7+ years in IT professional services, SaaS, or customer-success roles.

Mansioni

• Onboard customers and drive adoption, ensuring ongoing usage and reducing churn risk.
• Provide technical leadership across product areas and customer engagements.
• Train customers to use New Relic for real-time performance troubleshooting.
• Identify churn risk and take proactive steps to mitigate it.
• Collaborate with Support, Solutions Consultant, and Sales to resolve customer issues quickly.
• Collect customer feedback and relay insights to internal teams to improve services and products.
• Lead domain-specific initiatives and coach team members to expand capabilities.

Conoscenze

Backend/frontend development

Cloud platforms

Troubleshooting

Stakeholder management

Customer success leadership

English communication

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

New Relic is seeking a Senior Technical Success Manager to align with our global engineering and solution teams, guiding customers to maximize value from our observability platform. You will collaborate with Sales, Solutions Consultant, and Tech Support to drive adoption and continuous improvement across diverse industries.

You will mentor colleagues, lead complex customer engagements, and translate technical concepts into business outcomes while navigating a flexible, hybrid-to-remote work