Senior Enterprise Technical Success Manager

newrelic; Stati Uniti; Ibrido; USD 203.000 - 254.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Dental and vision coverage

401(k) plan with match

Flexible time off

Paid holidays

Volunteer time off

Descrizione del lavoro

New Relic is seeking a field-based role to own technical adoption and post-sale success for enterprise customers using observability tools. You will onboard, integrate, and optimize the platform while building trusted technical relationships and coordinating with sales and product teams on opportunities.

Travel to client sites is expected. You will track usage, forecast consumption, document outcomes, and identify expansion opportunities, partnering with sales on renewals and expansions.

Competenze

• At least five years in a pre‑sales or post‑sales role in software.
• At least three years working with enterprise customers in a pre‑sales or post‑sales capacity.
• A strong technical foundation combined with customer‑facing and commercial skills.
• Interest in learning new technologies and in performance monitoring across infrastructure, applications, web, mobile, or user experience.
• Ability to maintain clear project plans and documentation.
• Fluency in English.

Mansioni

• Guide customers through onboarding, adoption, integration, and ongoing platform optimization.
• Maintain technical relationships and help resolve customer issues as they arise.
• Track customer usage, forecast consumption, and document outcomes and opportunities.
• Partner with sales colleagues on renewals and opportunities to expand customer use.
• Represent customer needs and feedback to product and engineering teams.
• Build an understanding of each customer’s business and how its technology supports growth.
• Keep project plans and customer documentation current; travel to customer sites as needed.

Conoscenze

Technical foundation

Customer-facing skills

Commercial acumen

NoSQL/SQL data handling

Documented planning

Formazione

Bachelor's degree in engineering or computer science

Strumenti

Kubernetes

Containers

CI/CD

DevOps

Descrizione del lavoro

New Relic is seeking a field-based role to own technical adoption and post-sale success for enterprise customers using observability tools. You will onboard, integrate, and optimize the platform while building trusted technical relationships and coordinating with sales and product teams on opportunities.

Travel to client sites is expected. You will track usage, forecast consumption, document outcomes, and identify expansion opportunities, partnering with sales on renewals and expansions.