Senior Technical Success & Adoption Manager

New Relic, Inc.; Chicago (IL); Remote; USD 203,000 - 254,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) with match

Flexible time-off

11 paid holidays

Volunteer time off

Remote/hybrid work options

Job summary

New Relic, Inc. seeks a Senior Technical Success Manager (TSM) to drive post-sales technical success for enterprise customers and own adoption, onboarding and value realization of the New Relic platform.

You will collaborate with sales, engineering and product teams to expand usage, identify revenue opportunities, and ensure customer outcomes. Travel is required; English fluency and a strong technical-sales background are essential.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Be your customer's voice with product and engineering.
• Maintain a deep understanding of the customer's business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Fluent English

Strong technical background

Sales/customer orientation

Problem solving

Teamwork

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Tools

Kubernetes

CI/CD

Docker

Cloud technologies

Job description

New Relic, Inc. seeks a Senior Technical Success Manager (TSM) to drive post-sales technical success for enterprise customers and own adoption, onboarding and value realization of the New Relic platform.

You will collaborate with sales, engineering and product teams to expand usage, identify revenue opportunities, and ensure customer outcomes. Travel is required; English fluency and a strong technical-sales background are essential.