Remote Technical Success Manager - Adoption & Growth
New Relic, Inc.
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Benefits offered by this job
Job summary
New Relic seeks a Technical Success Manager to own the technical success and post-sales relationships for key customers, drive platform adoption, and partner with Sales to identify revenue opportunities. You will manage technical relationships, solve real-time issues, and align customers with New Relic's product directions.
The role emphasizes customer obsession, cross-functional collaboration, and travel as a field-based position, with a focus on maintaining deep knowledge of customers'
Qualifications
- 3+ years of pre or post sales experience within the software industry.
- 2+ years of demonstrated pre or post sales experience with enterprise customers.
- Exposure to cloud technologies: Linux hosts, Kubernetes, containers, microservices, DevOps, CI/CD.
- Strong technical background and sales/customer orientation.
- Desire to learn new technologies.
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
- Ability to keep up to date project plans and documentation.
- Fluent in English.
Responsibilities
- Own customer adoption, onboarding, and continued success at your customer base.
- Document adoption and success.
- Lead all aspects of the adoption, optimization, and integration of New Relic's products within customers' business infrastructure.
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
- Voice support for new product features & provide customer feedback to New Relic product management and engineering groups.
- Maintain a deep understanding of the customer's business as well as their technical environment.
- Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
- As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
Skills
Education
Tools
Job description
New Relic seeks a Technical Success Manager to own the technical success and post-sales relationships for key customers, drive platform adoption, and partner with Sales to identify revenue opportunities. You will manage technical relationships, solve real-time issues, and align customers with New Relic's product directions.
The role emphasizes customer obsession, cross-functional collaboration, and travel as a field-based position, with a focus on maintaining deep knowledge of customers'
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