Senior Technical Success Manager - Remote Adoption & Growth

Newrelic; Atlanta (GA); Remoto; USD 203.000 - 254.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

Dental plan

Vision benefits

Parental leave

401(k) plan with match

Flexible time-off

Descrizione del lavoro

New Relic is seeking a Senior Technical Success Manager to own technical success and post-sales relationships for a portfolio of customers. You will work closely with sales teams, acting as the technical owner to ensure adoption, optimization, and growth of the New Relic platform.

This field-based role requires 5+ years in software pre- or post-sales, 3+ years with enterprise customers, a strong technical background, and fluent English.

Competenze

• 5+ years pre- or post-sales experience in software industry.
• 3+ years pre- or post-sales experience with enterprise customers.
• Strong technical background and sales/customer orientation.
• Desire to learn new technologies.
• Interest in performance monitoring tools (infrastructure, application, web or mobile).
• Ability to keep up-to-date project plans and documentation.
• Fluent in English.

Mansioni

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Identify revenue opportunities through upsell of new services and contract renewals in partnership with Sales.
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• Travel as part of this field-based role.

Conoscenze

Strong technical background

Sales/customer orientation

Fluent in English

Formazione

Bachelor's degree in Engineering/Computer Science or equivalent

Strumenti

Kubernetes

Descrizione del lavoro

New Relic is seeking a Senior Technical Success Manager to own technical success and post-sales relationships for a portfolio of customers. You will work closely with sales teams, acting as the technical owner to ensure adoption, optimization, and growth of the New Relic platform.

This field-based role requires 5+ years in software pre- or post-sales, 3+ years with enterprise customers, a strong technical background, and fluent English.