Senior Technical Success Manager - Enterprise Growth

United States Digital Space LLC; Arlington (TX); Hybrid; USD 203,000 - 254,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan and match

Flexible time-off

Job summary

New Relic is seeking a Senior Technical Success Manager (TSM) to own technical success and post-sales relationships across a customer base. You’ll work with sales to identify revenue opportunities, guide adoption and integration of New Relic, and advocate for customers with product and engineering.

You will maintain deep knowledge of customers’ business needs, problem-solve in real time, and travel as required.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Pre/post sales experience

Strong technical background

Sales-oriented

English fluency

Education

Bachelor's degree in Engineering/CS

Job description

New Relic is seeking a Senior Technical Success Manager (TSM) to own technical success and post-sales relationships across a customer base. You’ll work with sales to identify revenue opportunities, guide adoption and integration of New Relic, and advocate for customers with product and engineering.

You will maintain deep knowledge of customers’ business needs, problem-solve in real time, and travel as required.