Senior Technical Success Manager – Remote & Global Impact

New Relic, Inc.; Miami (FL); Remote; USD 203,000 - 254,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan and match

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. in Miami, FL is seeking a Senior Technical Success Manager to own the technical success and post-sales relationships for valued customers, helping them optimize adoption and maximize their New Relic investments.

You will work with sales to identify upsell opportunities, collaborate with product and engineering as the customer's voice, and travel as needed to support customers. This role requires strong technical know-how, enterprise experience, and fluency in English, with a

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Be your customer's voice with product and engineering.
• Maintain a deep understanding of the customer's business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Sales experience

Enterprise customers

Technical background

Learner mindset

Performance monitoring

Project planning

Fluent English

Education

Bachelor's degree in Engineering/ Computer Science or equivalent

Job description

New Relic, Inc. in Miami, FL is seeking a Senior Technical Success Manager to own the technical success and post-sales relationships for valued customers, helping them optimize adoption and maximize their New Relic investments.

You will work with sales to identify upsell opportunities, collaborate with product and engineering as the customer's voice, and travel as needed to support customers. This role requires strong technical know-how, enterprise experience, and fluency in English, with a