Senior Technical Success Manager — Remote, Enterprise Impact

New Relic, Inc.; Boston (MA); Remoto; USD 203.000 - 254.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

Dental

Vision

401(k) with match

Flexible time off

11 paid holidays

Volunteer time off

Parental leave & planning

Descrizione del lavoro

New Relic, Inc. in Boston seeks a Senior Technical Success Manager to own technical relationships, drive post-sales value, and collaborate with sales to identify expansion opportunities.

You will guide onboarding, adoption, and integration of New Relic across complex customer environments while advocating for customers and shaping product direction. The role emphasizes deep technical know-how, customer obsession, and a track record of cross-functional collaboration.

Competenze

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• Desire to learn new technologies.
• Interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Mansioni

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Conoscenze

Tech-savvy

Customer-facing

Sales orientation

English fluency

Formazione

Bachelor's degree in Engineering/CS

Descrizione del lavoro

New Relic, Inc. in Boston seeks a Senior Technical Success Manager to own technical relationships, drive post-sales value, and collaborate with sales to identify expansion opportunities.

You will guide onboarding, adoption, and integration of New Relic across complex customer environments while advocating for customers and shaping product direction. The role emphasizes deep technical know-how, customer obsession, and a track record of cross-functional collaboration.