Senior Tech Repair Lead - Coaching & Diagnostics

Best Buy; Gravel Springs (GA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Senior Repair Technician (Agent) leads tech support at the store, trains and coaches agents in repairs, and serves as a role model for the team, delivering world-class experiences to customers and colleagues.

You’ll diagnose and repair PCs or consumer electronics, handle escalated issues, and collaborate with other leaders to assign staff and achieve top service standards daily.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Skills

Leadership

Customer Service

PC Repair

Tools

Windows OS

Job description

Best Buy's Geek Squad Senior Repair Technician (Agent) leads tech support at the store, trains and coaches agents in repairs, and serves as a role model for the team, delivering world-class experiences to customers and colleagues.

You’ll diagnose and repair PCs or consumer electronics, handle escalated issues, and collaborate with other leaders to assign staff and achieve top service standards daily.