Senior Repair Technician & Team Leader

Best Buy; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental  

Job summary

Best Buy in Cincinnati, OH is seeking a Geek Squad Senior Repair Technician (Agent) to lead device diagnosis and repair efforts, coach agents, and uphold our high service standards.

You’ll train staff, resolve escalated issues, coordinate with leadership, and serve as a role model for teamwork and customer focus, helping deliver world‑class experiences for customers and employees alike.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Skills

PC repair

Customer service

Leadership

Tools

Windows OS

Job description

Best Buy in Cincinnati, OH is seeking a Geek Squad Senior Repair Technician (Agent) to lead device diagnosis and repair efforts, coach agents, and uphold our high service standards.

You’ll train staff, resolve escalated issues, coordinate with leadership, and serve as a role model for teamwork and customer focus, helping deliver world‑class experiences for customers and employees alike.