Senior Repair Technician & Team Coach

Best Buy; Leominster (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy in Leominster, MA is seeking a Geek Squad Senior Repair Technician (Agent) to lead repairs and service delivery. You will train and coach other agents, model high standards, and help create world-class experiences for customers and employees.

This role emphasizes diagnosing devices, guiding the team, and ensuring customer issues are resolved promptly while supporting store performance.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist Geek Squad leaders with staff assignments for service, diagnosis and repair.
• Communicate department goals clearly to team members.
• Work with customers to ensure service needs are met and resolve escalations.
• Provide coaching to agents to improve customer service and repair skills.
• Collaborate with store staff to achieve goals and uphold high service standards.

Skills

PC repair

Consumer electronics repair

Customer service

Leadership coaching

Job description

Best Buy in Leominster, MA is seeking a Geek Squad Senior Repair Technician (Agent) to lead repairs and service delivery. You will train and coach other agents, model high standards, and help create world-class experiences for customers and employees.

This role emphasizes diagnosing devices, guiding the team, and ensuring customer issues are resolved promptly while supporting store performance.