Senior Device Repair Lead & Coach

Best Buy; Brentwood (TN); Sur place; USD 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Résumé du poste

Best Buy Brentwood is seeking a Geek Squad Senior Repair Technician (Agent) to lead a team of agents in diagnostics, repairs and customer service. You will train and coach staff to uphold Geek Squad standards and model exceptional behavior for the store.

This role is integral to delivering outstanding customer experiences while driving business results. You’ll guide staff, resolve escalations, and ensure service goals are met, acting as a CIA Agent within the team to foster growth and

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsabilités

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Connaissances

PC diagnosis

Customer service

Leadership

Description du poste

Best Buy Brentwood is seeking a Geek Squad Senior Repair Technician (Agent) to lead a team of agents in diagnostics, repairs and customer service. You will train and coach staff to uphold Geek Squad standards and model exceptional behavior for the store.

This role is integral to delivering outstanding customer experiences while driving business results. You’ll guide staff, resolve escalations, and ensure service goals are met, acting as a CIA Agent within the team to foster growth and