Senior Tech Repair Team Lead

Best Buy; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Senior Repair Technician to lead and coach repair teams, ensure quality service, and coordinate customer-facing support in a Fort Lauderdale store. The role emphasizes mentoring agents, diagnosing devices, and delivering exceptional customer service.

You will train team members, oversee device diagnosis and repair workflows, and act as a role model for service standards. This position supports Best Buy’s commitment to a world-class customer experience.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership, coaching and training
• Experience with Windows operating systems

Responsibilities

• Assist other Geek Squad leaders with staffing assignments for customer service and repairs
• Communicate department goals clearly to the team
• Directly handle escalated customer service issues
• Coach agents to improve repair skills and service quality
• Collaborate across store staff to maintain high customer service standards

Skills

PC/consumer electronics repair

Customer service

Leadership / coaching

Tools

Windows OS

Job description

Best Buy is seeking a Geek Squad Senior Repair Technician to lead and coach repair teams, ensure quality service, and coordinate customer-facing support in a Fort Lauderdale store. The role emphasizes mentoring agents, diagnosing devices, and delivering exceptional customer service.

You will train team members, oversee device diagnosis and repair workflows, and act as a role model for service standards. This position supports Best Buy’s commitment to a world-class customer experience.