Advanced Tech Repair Technician

Talentify; Lynnwood (WA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee discount

401(k)

Paid time off

Bereavement pay

Stock purchase plan

Job summary

Best Buy is hiring a Geek Squad Advanced Repair Technician (Agent) to perform diagnostics, repair devices, and assist customers in-store and over the phone. You will collaborate with teammates, document repairs, and stay current on certifications through ongoing training.

The role demands a proactive customer-first approach, flexibility for holidays and weekends, and hands-on technical troubleshooting across consumer electronics.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Customer service

Multi-tasking

Phone support

Job description

Best Buy is hiring a Geek Squad Advanced Repair Technician (Agent) to perform diagnostics, repair devices, and assist customers in-store and over the phone. You will collaborate with teammates, document repairs, and stay current on certifications through ongoing training.

The role demands a proactive customer-first approach, flexibility for holidays and weekends, and hands-on technical troubleshooting across consumer electronics.