Senior Tech Repair Lead

Best Buy; Abilene (TX); Presencial; USD 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Great employee discount

Financial savings and retirement tools

Support for physical and mental well‑b

Resumo da oferta

Best Buy is seeking a Geek Squad Senior Repair Technician (Agent) to lead and mentor technicians in diagnosing and repairing PCs and consumer electronics, while upholding Geek Squad’s high standards for service and technical excellence.

You will train agents, assign tasks, resolve escalated issues, and ensure a world‑class customer experience in-store. As a role model, you’ll drive teamwork and business results in Abilene, TX, aligning with Best Buy’s values and operational goals.

Qualificações

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.
• Preferred: experience working with Windows operating systems.

Responsabilidades

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Conhecimentos

PC repair experience

Customer service experience

Leadership experience

Descrição da oferta de emprego

Best Buy is seeking a Geek Squad Senior Repair Technician (Agent) to lead and mentor technicians in diagnosing and repairing PCs and consumer electronics, while upholding Geek Squad’s high standards for service and technical excellence.

You will train agents, assign tasks, resolve escalated issues, and ensure a world‑class customer experience in-store. As a role model, you’ll drive teamwork and business results in Abilene, TX, aligning with Best Buy’s values and operational goals.