Senior Repair Technician & Tech Team Lead

Best Buy; Westminster (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy’s Westminster location is seeking a Geek Squad Senior Repair Technician to lead and coach agents in device repairs and customer service excellence. You’ll assign tasks, guide performance, and model best practices to ensure top-tier customer experiences in-store.

The role emphasizes leadership, hands-on repair expertise, and collaboration with store teams to meet service goals. A strong focus on customer satisfaction and team development is required.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Skills

PC repair

Customer service

Leadership

Job description

Best Buy’s Westminster location is seeking a Geek Squad Senior Repair Technician to lead and coach agents in device repairs and customer service excellence. You’ll assign tasks, guide performance, and model best practices to ensure top-tier customer experiences in-store.

The role emphasizes leadership, hands-on repair expertise, and collaboration with store teams to meet service goals. A strong focus on customer satisfaction and team development is required.