Senior Repair Tech & Team Leader (PCs/Electronics)

Best Buy; Smyrna (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy's Geek Squad is seeking a Store Leader to help assign staff to customer service, device diagnosis, repair, service and follow-up, and to communicate department goals clearly to the team.

You will work directly with customers to ensure service needs are met and escalate issues as needed, while coaching agents to improve customer service and technology repair skills. Prior leadership, coaching, and at least one year in repair is required.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.
• Experience communicating department goals to team members.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Skills

Customer service

Leadership

Coaching

PC repair

Tech repair

Staff assignment

Communication

Tools

Windows OS

Job description

Best Buy's Geek Squad is seeking a Store Leader to help assign staff to customer service, device diagnosis, repair, service and follow-up, and to communicate department goals clearly to the team.

You will work directly with customers to ensure service needs are met and escalate issues as needed, while coaching agents to improve customer service and technology repair skills. Prior leadership, coaching, and at least one year in repair is required.