OpenShift TAM - Senior Enterprise Cloud Architect

Red Hat; South Carolina; Remote; USD 96,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Paid parental leave plans

Job summary

Red Hat's Technical Account Management team is seeking an enterprise-level OpenShift TAM to work remotely in the southeastern U.S. You will guide a small set of key customers, provide technical and architectural guidance, and manage incidents while partnering with engineering and product teams.

The ideal candidate has 5+ years in support/engineering, OpenShift/Kubernetes expertise, strong English communication, and the ability to travel occasionally.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform.
• Expertise in enterprise cloud solutions like PaaS, containers, Kubernetes, cloud management, and IT automation.
• Ability to travel for customer visits and events within the region.

Responsibilities

• Support enterprise customers in implementing automated and containerized cloud application platform solutions.
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms.
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
• Collaborate with the engineering, research and development, product management, and technical support teams.
• Create customer engagement plans and keep the documentation on the customer’s environment updated.
• Create documentation regarding customer issues and technical details on how to resolve them.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Build trust with customers and serve as their advocate within Red Hat.
• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
• Provide advice and guidance to customers about their current and future Red Hat products.
• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.
• Complete analysis and present periodic reviews of operational performance to customer leadership.
• Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success.

Skills

Years of experience

OpenShift

Kubernetes

CI/CD

English communication

Education

Bachelor's degree or equivalent in tech

Tools

OpenShift Container Platform

Kubernetes

RHCE

Job description

Red Hat's Technical Account Management team is seeking an enterprise-level OpenShift TAM to work remotely in the southeastern U.S. You will guide a small set of key customers, provide technical and architectural guidance, and manage incidents while partnering with engineering and product teams.

The ideal candidate has 5+ years in support/engineering, OpenShift/Kubernetes expertise, strong English communication, and the ability to travel occasionally.