OpenShift TAM: Enterprise Cloud Architect & Advocate

Red Hat; United States; Remote; USD 96,000 - 154,000; Full time

Job summary

Red Hat is seeking an enterprise-level OpenShift Technical Account Manager to guide customers in the Southeast U.S. remotely. You will provide architectural guidance for OpenShift, manage incidents, and advocate for customers across Red Hat engineering, product management, and support teams.

The role emphasizes building long-term customer loyalty, tailoring support, and delivering proactive, relationship-based services while travel to regional customers is occasional.

Qualifications

• 5+ years in support, development, engineering, IT, or QA.
• Experience with Red Hat OpenShift Container Platform.
• Expertise in enterprise cloud solutions: PaaS, containers, Kubernetes, cloud management, and IT automation.
• Ability to manage and grow enterprise relationships with proactive, relationship-based support.
• Bachelor's degree or equivalent in a tech field; computer science or engineering preferred.

Responsibilities

• Support enterprise customers implementing automated and containerized OpenShift solutions.
• Learn new technologies quickly (container orchestration, registries, build strategies, microservices).
• Develop relationships with key stakeholders and understand business goals.
• Perform technical reviews and proactively identify and prevent issues.
• Collaborate with engineering, R&D, product management, and support teams.
• Create customer engagement plans and document customer environments.

Skills

PaaS OpenShift

Kubernetes

Cloud management

IT automation

Experience with OpenShift TAM

Education

Bachelor's degree or equivalent

Tools

RHCE certification

Job description

Red Hat is seeking an enterprise-level OpenShift Technical Account Manager to guide customers in the Southeast U.S. remotely. You will provide architectural guidance for OpenShift, manage incidents, and advocate for customers across Red Hat engineering, product management, and support teams.

The role emphasizes building long-term customer loyalty, tailoring support, and delivering proactive, relationship-based services while travel to regional customers is occasional.