Senior Subrogation & Care Specialist (Remote)

Jobgether; Clifton (TX); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Remote work flexibility

Tuition reimbursement

EAP

Job summary

Jobgether lists the Sr. Customer Care Professional role on behalf of a partner company operating in the United States. The role centers on supporting customers with third-party liability and subrogation inquiries, conducting professional interviews, and maintaining accurate case documentation.

You will work in a fast-paced, tech-enabled environment, using multiple systems to deliver high-quality service. Remote flexibility is available for eligible U.S.

Qualifications

• High school diploma or GED.
• At least one year of customer service experience involving issue resolution.
• Authorized to work in the United States.
• Residency in GA, FL, PA, KY, TX, WI, or MI at hire.
• Available full-time, Mon–Fri, 10:30 a.m. to 7:00 p.m. Central Time.
• Proficient with Windows-based applications and able to learn new systems quickly.
• Able to navigate multiple applications while speaking with customers.
• Strong verbal and written communication with a customer-focused approach.
• Demonstrated relationship-building, critical-thinking and problem-resolution abilities.
• Strong attention to detail and ability to manage priorities in a fast-paced, team environment.

Responsibilities

• Handle inbound and outbound customer inquiries related to third-party liability and subrogation.
• Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, and claims.
• Assess customer needs, research inquiries, resolve issues, and determine next steps according to procedures.
• Navigate multiple computer applications while communicating with customers and updating case information.
• Maintain complete, accurate, and timely records of all customer interactions.
• Protect sensitive information and comply with HIPAA and privacy regulations.
• Meet productivity, service quality, attendance, and schedule targets.
• Collaborate with internal teams to address concerns and support recovery initiatives.
• Identify opportunities to improve processes and customer experiences and share feedback with leadership.
• Provide guidance or mentoring to less experienced colleagues when needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

Windows-based apps

Job description

Jobgether lists the Sr. Customer Care Professional role on behalf of a partner company operating in the United States. The role centers on supporting customers with third-party liability and subrogation inquiries, conducting professional interviews, and maintaining accurate case documentation.

You will work in a fast-paced, tech-enabled environment, using multiple systems to deliver high-quality service. Remote flexibility is available for eligible U.S.