Remote Senior Customer Care Specialist – Subrogation

Jobgether; Kentucky; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

Remote work flexibility

Tuition reimbursement

Paid time off

Life and disability insurance

EAP and confidential counseling

Flexible scheduling

Job summary

Jobgether is seeking a client-focused healthcare customer service specialist to assist with third-party liability and subrogation inquiries. You will interview customers, verify details, resolve concerns, and document cases across multiple systems.

This role emphasizes problem solving, collaboration, and continuous learning in a fast-paced, remote-friendly environment. Ideal candidates have excellent communication, strong attention to detail, and the ability to manage multiple tasks in a dynamic

Qualifications

• High school diploma or GED required; strong verbal and written communication essential.
• 至少 1 年客户服务经验，具备问题解决能力者优先。
• Ability to learn multiple computer systems and maintain HIPAA-compliant processes.

Responsibilities

• Handle inbound/outbound inquiries related to third-party liability and subrogation.
• Conduct professional interviews to collect and verify accident and claim details.
• Assess needs, research inquiries, resolve issues and guide next steps per procedures.
• Navigate multiple applications while updating case information and communicating with customers.
• Maintain complete, accurate, timely records of all interactions.
• Protect sensitive information; comply with HIPAA and privacy policies.
• Meet productivity, quality, attendance and schedule targets.
• Collaborate with internal teams to address concerns and support recovery efforts.
• Identify process improvements and share feedback with leadership.
• Provide guidance or mentoring to less experienced colleagues when needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Windows

Job description

Jobgether is seeking a client-focused healthcare customer service specialist to assist with third-party liability and subrogation inquiries. You will interview customers, verify details, resolve concerns, and document cases across multiple systems.

This role emphasizes problem solving, collaboration, and continuous learning in a fast-paced, remote-friendly environment. Ideal candidates have excellent communication, strong attention to detail, and the ability to manage multiple tasks in a dynamic