Senior Subrogation & Care Specialist (Remote)

Jobgether; Lake Michigan Beach (MI); Remote; USD 44,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA and FSA options

Paid time off and holidays

Tuition reimbursement

Remote work flexibility

Life and disability insurance

Employee assistance program

Job summary

Jobgether is seeking a Sr. Customer Care Professional in the United States to support customers with third-party liability and subrogation inquiries. You will conduct professional interviews, verify information, resolve issues, and document cases in a fast-paced, tech-driven environment.

This role offers remote flexibility for eligible U.S. states, with a focus on accuracy, collaboration, and continuous learning while meeting productivity and service targets.

Qualifications

• At least one year of customer service experience involving issue resolution.
• Current authorization to work in the United States.
• Residence in GA, FL, PA, KY, TX, WI, or MI at time of hire.
• Availability to work full-time, Mon-Fri, 10:30 a.m. to 7:00 p.m. Central Time.
• Proficiency with Windows-based applications and ability to learn new systems quickly.
• Ability to navigate multiple applications while speaking with customers.
• Strong verbal and written communication skills, with a professional, customer-focused approach.
• Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
• Strong attention to detail and organizational skills in a fast-paced, team-oriented environment.

Responsibilities

• Handle inbound and outbound customer inquiries related to third-party liability and subrogation.
• Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
• Assess customer needs, research inquiries, resolve issues, and determine next steps per procedures.
• Navigate multiple computer applications while communicating with customers and updating case information.
• Maintain complete, accurate, and timely records of all customer interactions.
• Protect sensitive information and comply with HIPAA and privacy regulations.
• Meet productivity, service quality, attendance, and schedule adherence targets.
• Collaborate with internal teams to address concerns and support recovery initiatives.
• Identify opportunities to improve processes and customer experiences; provide feedback to leadership.
• Provide guidance or mentoring to less experienced colleagues when needed.

Skills

Verbal and written communication

Customer service

Multi-app usage

Problem-solving

HIPAA compliance

Learn fast

Education

High school diploma or GED

Tools

Windows-based applications

Job description

Jobgether is seeking a Sr. Customer Care Professional in the United States to support customers with third-party liability and subrogation inquiries. You will conduct professional interviews, verify information, resolve issues, and document cases in a fast-paced, tech-driven environment.

This role offers remote flexibility for eligible U.S. states, with a focus on accuracy, collaboration, and continuous learning while meeting productivity and service targets.