Senior SQL Support Engineer - Remote, Cloud & Fraud

Jack Henry & Associates, Inc.; Springfield (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Senior Technical Support Representative to support clients using our fraud prevention and compliance solutions. The ideal candidate is tech-savvy, customer-focused, and proficient in SQL and cloud platforms.

This remote role requires residing within about 70 miles of our listed offices and may require onsite onboarding or interviews. Experience with SQL, Azure (Data Factory/SSIS) and data accuracy is essential; strong communication and problem-solving

Qualifications

• 6 years of experience in a technical support role.
• 4 years of experience writing queries for research in SQL Server or PostgreSQL.
• 2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies.

Responsibilities

• Monitors daily extract, transform, and data load processes for customers
• Works to resolve issues promptly to ensure data accuracy and completeness
• Provides troubleshooting and issue resolution via case or phone according to service level standards
• Collaborates with internal Jack Henry partners and customers to resolve issues
• Adheres to documented departmental and corporate standards
• May perform other job duties as assigned

Skills

SQL proficiency

Customer communication

Analytical thinking

Time management

On-call rotation

Education

Bachelor’s degree in technical field

Tools

Azure Data Factory

SSIS

SQL Server

PostgreSQL

Job description

Jack Henry & Associates, Inc. is seeking a Senior Technical Support Representative to support clients using our fraud prevention and compliance solutions. The ideal candidate is tech-savvy, customer-focused, and proficient in SQL and cloud platforms.

This remote role requires residing within about 70 miles of our listed offices and may require onsite onboarding or interviews. Experience with SQL, Azure (Data Factory/SSIS) and data accuracy is essential; strong communication and problem-solving