Senior SQL & Cloud Technical Support Specialist (Remote)

Jack Henry & Associates, Inc.

Allen (TX)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Jack Henry & Associates, Inc. is seeking a Senior Technical Support Representative for our Financial Crimes Solutions team.

You will provide post-implementation support, troubleshoot complex data processes, and ensure clients maximize our fraud prevention and compliance solutions. The role emphasizes SQL expertise and cloud platforms, with responsibilities including monitoring ETL processes, resolving data issues, and collaborating with clients and internal partners.

Qualifications

6 years of experience in a technical support role.
4 years of experience writing queries for research in SQL Server or PostgreSQL.
2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies.
Experience researching, analyzing, and resolving complex problems; excellent communication and time management skills.
Ability to serve in an after-hours on-call rotation.

Responsibilities

Monitors daily extract, transform, and data load processes for customers.
Works to resolve issues promptly to ensure data accuracy and completeness.
Provides troubleshooting and issue resolution via case or phone according to service level standards.
Collaborates with internal Jack Henry partners and customers to resolve issues.
Adheres to documented departmental and corporate standards.
May perform other job duties as assigned.