Senior Banking Tech Support Specialist (Remote)

Jack Henry & Associates, Inc.

Monett (MO)

On-site

USD 40,000 - 80,000

Full time

9 days ago

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Benefits offered by this job

Comprehensive benefits

Remote work flexibility

Job summary

Jack Henry & Associates, Inc. is a technology leader partnering with financial institutions to deliver secure, human-centered solutions for digital banking and payments.

The role focuses on troubleshooting software, data, integrations, and systems for banks and credit unions, with a strong emphasis on customer service and issue resolution. Remote work is allowed with an on-site onboarding option and a 70-mile radius preference around listed office locations.

Qualifications

Minimum of 4 years of experience in a bank, credit union, or financial services in a customer service, technical support, or software implementation role.
Strong customer service and communication skills
Ability to serve in an after-hours on-call rotation.

Responsibilities

Troubleshoot software, system, data, and integration issues for banks and credit unions
Analyze application, SQL, server, and network-related problems to identify root causes
Collaborate with clients, internal teams, and technical resources to resolve complex issues
Document findings and solutions while maintaining service level commitments
Provide exceptional customer service and build trusted client relationships
May perform other job duties as assigned.

Skills

CRM experience

Customer service

Technical support

Communication skills

On-call rotation

Tools

SQL

Windows servers

Enterprise software

Job description

Jack Henry & Associates, Inc. is a technology leader partnering with financial institutions to deliver secure, human-centered solutions for digital banking and payments.

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