Senior SQL Support Engineer – Remote Fraud & Data Solutions

Jack Henry & Associates, Inc.; Birmingham (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

Jack Henry's Financial Crimes Solutions team is growing fast, and we are seeking a Senior Technical Support Representative to provide ongoing support for clients using our cutting‑edge fraud prevention and compliance solutions. The ideal candidate will be a tech‑savvy, customer‑focused, senior level Technical Support professional who is proficient in SQL and cloud platforms.

This is a remote position requiring proximity to office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO;

Qualifications

• 6 years of experience in a technical support role.
• 4 years of experience writing queries for research in SQL Server or PostgreSQL.
• 2 years of experience with Azure including Azure Data Factory or SSIS or other similar cloud technologies.
• Excellent communication, customer interaction, organizational, and time management skills.
• Ability to serve in an after-hours on-call rotation.

Responsibilities

• Monitors daily extract, transform, and data load processes for customers.
• Works to resolve issues promptly to ensure data accuracy and completeness.
• Provides troubleshooting and issue resolution via case or phone according to service level standards.
• Collaborates with internal Jack Henry partners and customers to resolve issues.
• Adheres to documented departmental and corporate standards.
• May perform other job duties as assigned.

Skills

Technical support

SQL

Azure

Communication

Time management

On-call readiness

Education

Bachelor's degree in a technical discipline

Tools

SQL Server

PostgreSQL

Azure Data Factory

SSIS

Job description

Jack Henry's Financial Crimes Solutions team is growing fast, and we are seeking a Senior Technical Support Representative to provide ongoing support for clients using our cutting‑edge fraud prevention and compliance solutions. The ideal candidate will be a tech‑savvy, customer‑focused, senior level Technical Support professional who is proficient in SQL and cloud platforms.

This is a remote position requiring proximity to office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO;