Senior SQL Support Engineer – Cloud & Data (Remote)

Jack Henry & Associates, Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks a Senior Technical Support Representative to support clients using fraud prevention and compliance solutions. The role emphasizes SQL and cloud platforms and a customer‑focused mindset.

This remote position requires residence within roughly 70 miles of our Charlotte, NC office and may involve on‑site onboarding or interviews to verify identity, with occasional after‑hours on‑call rotation.

Qualifications

• 6 years of experience in a technical support role.
• 4 years of experience writing SQL queries (SQL Server or PostgreSQL).
• 2 years of experience with Azure and cloud technologies.
• Strong problem solving, communication, and time management skills.
• Ability to participate in after-hours on-call rotation.

Responsibilities

• Monitors daily ETL processes for customers.
• Resolves issues promptly to ensure data accuracy and completeness.
• Provides troubleshooting via case or phone according to SLAs.
• Collaborates with internal partners and customers to resolve issues.
• Adheres to departmental and corporate standards.
• May perform other duties as assigned.

Skills

Excellent communication

Customer interaction

Organizational skills

Time management

Education

Bachelor's degree in technical discipline

Tools

SQL Server

PostgreSQL

Azure Data Factory

SQL Server Integration Services

Job description

Jack Henry & Associates, Inc. seeks a Senior Technical Support Representative to support clients using fraud prevention and compliance solutions. The role emphasizes SQL and cloud platforms and a customer‑focused mindset.

This remote position requires residence within roughly 70 miles of our Charlotte, NC office and may involve on‑site onboarding or interviews to verify identity, with occasional after‑hours on‑call rotation.