Remote Senior SQL Tech Support for Financial Crimes

Jack Henry; Allen (TX); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Outstanding benefit programs

Culture of commitment

Job summary

A technology firm is seeking a Senior Technical Support Representative for their Financial Crimes Solutions team. This remote position requires expertise in SQL and cloud platforms to support clients using fraud prevention solutions. Responsibilities include monitoring data processes, troubleshooting complex issues, and collaborating with teams to ensure client satisfaction. Ideal candidates should have 6+ years in technical support and strong problem-solving skills. Join a culture that values community and personal well-being.

Qualifications

• 6 years of experience in a technical support role.
• 4 years of experience writing queries for SQL Server or PostgreSQL.
• 2 years of experience with Azure or similar cloud technologies.
• Experience researching, analyzing, and resolving complex problems.

Responsibilities

• Monitor daily data processes for customers.
• Resolve issues promptly to ensure data accuracy.
• Provide troubleshooting via case or phone.
• Collaborate with internal partners and customers.

Skills

SQL

Cloud platforms

Customer service orientation

Troubleshooting

Communication skills

Education

Bachelor's degree in a technical discipline

Job description

A technology firm is seeking a Senior Technical Support Representative for their Financial Crimes Solutions team. This remote position requires expertise in SQL and cloud platforms to support clients using fraud prevention solutions. Responsibilities include monitoring data processes, troubleshooting complex issues, and collaborating with teams to ensure client satisfaction. Ideal candidates should have 6+ years in technical support and strong problem-solving skills. Join a culture that values community and personal well-being.