Senior SQL & Cloud Support Specialist (Remote)

Jack Henry

Allen (TX)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Jack Henry seeks a Senior Technical Support Representative to provide post-implementation support for fraud prevention and compliance solutions. The role emphasizes writing SQL queries and leveraging cloud platforms to help clients maintain seamless day-to-day operations.

The ideal candidate is tech-savvy with strong communication and collaborative skills, capable of troubleshooting complex issues and supporting customers remotely across a 70-mile radius of Allen, TX, with potential onsite

Qualifications

6 years of experience in a technical support role.
4 years of experience writing queries for research in SQL Server or PostgreSQL.
2 years of experience with Azure including Azure Data Factory or SSIS.
Experience researching, analyzing, and resolving complex problems.

Responsibilities

Monitors daily extract, transform, and data load processes for customers
Works to resolve issues promptly to ensure data accuracy and completeness
Provides troubleshooting and issue resolution via case or phone according to service level standards
Collaborates with internal Jack Henry partners and customers to resolve issues
Adheres to documented departmental and corporate standards
May perform other job duties as assigned