Remote Senior SQL & Cloud Support Engineer (Fraud/AML)

Jack Henry

Allen (TX)

On-site

USD 90,000 - 120,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jack Henry's Financial Crimes Solutions team is seeking a Senior Technical Support Representative to deliver post-implementation support, troubleshoot complex issues, and ensure customers maximize our fraud prevention and compliance solutions.

Candidates should be tech-savvy, proficient in SQL and Azure, with 6 years in technical support and strong communication skills, and be ready for after-hours on-call work; this remote role is within ~70 miles of our Allen, TX and other listed office

Qualifications

6 years of experience in a technical support role.
4 years of experience writing queries for research in SQL Server or PostgreSQL.
2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies.
Experience researching, analyzing, and resolving complex problems.
Excellent communication, customer interaction, organizational, and time management skills.
Ability to serve in an after-hours on-call rotation.

Responsibilities

Monitors daily extract, transform, and data load processes for customers.
Works to resolve issues promptly to ensure data accuracy and completeness.
Provides troubleshooting and issue resolution via case or phone according to service level standards.
Collaborates with internal Jack Henry partners and customers to resolve issues.
Adheres to documented departmental and corporate standards.
May perform other job duties as assigned.