Senior Solutions Engineer | UK | Remote

grafanalabs; USA; Remote; USD 121.000 - 148.000; Vollzeit

Benefits dieser Stelle

Fully remote work

UK on-target earnings €110k–€134k

Restricted stock units

30 days annual leave

Zusammenfassung

Grafana Labs is seeking a remote-based technical pre-sales professional in the United Kingdom to guide customers through evaluations of our observability platform. You will collaborate with sales on complex opportunities and relay customer feedback to product and engineering teams.

In this role, you will lead technical engagements, understand customer requirements, and contribute to enablement resources such as documentation and videos, helping customers realize value across diverse use cases.

Qualifikationen

• Five years of experience in technical pre-sales.
• Strong written and verbal communication skills to explain technical value to diverse audiences.
• Technical mindset and ongoing desire to grow technically.
• Sound judgment, collaboration, and leadership for complex assignments.
• Current location in the United Kingdom.

Aufgaben

• Explain product value, direction and strengths to customers with sales.
• Lead customer-facing technical engagements: discovery, demos, enablement, evaluations.
• Understand customer requirements by listening and asking focused questions.
• Support complex sales opportunities with product knowledge and credibility.
• Share customer and competitive feedback with product and engineering teams.
• Help create and improve enablement resources such as docs, articles, blogs, and videos.

Kenntnisse

Technical pre-sales

Communication skills

Technical mindset

Leadership

Jobbeschreibung

Role overview

Guide prospective and existing customers through technical evaluations of an observability platform, helping them understand how its capabilities can address their needs. You will partner with sales on complex opportunities and connect customer feedback with product and engineering teams. This is a remote role for someone based in the United Kingdom.

Responsibilities

• Work with sales colleagues to explain the product’s value, direction, and technical strengths to customers.
• Lead customer-facing technical engagements, including discovery, demonstrations, presentations, hands-on enablement, and evaluations.
• Understand customer requirements by listening closely, asking focused questions, and shaping relevant technical solutions.
• Support complex sales opportunities with strong product knowledge, technical credibility, and awareness of alternatives.
• Share customer and competitive feedback with internal teams to inform product discussions.
• Help create and improve enablement resources such as documentation, articles, blog posts, and videos.

Requirements

• At least five years of experience in technical pre-sales.
• Strong written and spoken communication skills, including the ability to explain technical value to varied audiences.
• A technical mindset, enjoyment of solving customer problems, and interest in continuing to grow technically.
• Sound judgment, collaboration, and leadership when handling varied or complex assignments.
• Current location in the United Kingdom.

Nice to have

• Experience with open-source technologies or metrics and monitoring.
• Familiarity with sales qualification methods such as MEDD(P)ICC.

Benefits and work setup

• Fully remote work within a globally distributed organization, with in-person onboarding.
• UK on-target earnings range of €110,000–€134,000; actual compensation depends on experience, skills, and assessed level.
• Restricted stock units are included for team members.
• 30 days of annual leave per year, including three designated company shutdown days, subject to local law.