Solutions Engineer | West Coast | Remote

grafanalabs; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote-first

Equity awards

30 days annual leave

Job summary

Grafana Labs seeks a technical product expert to guide prospects and customers through observability evaluations. This remote-first role partners with Sales to qualify opportunities and translate customer needs into product discussions.

The position focuses on the West Coast market, delivering demos, enablement, and feedback to product and engineering teams, while thriving in an open-source, autonomous culture.

Qualifications

• 5+ years of technical pre-sales experience.
• Open-source or metrics and monitoring experience preferred.
• Strong written and verbal communication for collaboration across remote, international teams.
• Technical curiosity and ability to develop creative solutions for customer challenges.
• Sound judgment, collaboration, and leadership in a growing organization.

Responsibilities

• Partner with Sales to explain product value, direction, and technical capabilities.
• Lead technical customer engagements and support competitive evaluations.
• Deliver product demonstrations, presentations, and hands-on enablement.
• Identify customer needs and shape product discussions around their problems.
• Share customer feedback and competitive insights with internal teams.
• Create and improve documentation and enablement materials, including articles, blogs, and videos.

Skills

Technical pre-sales

Communication

Remote collaboration

Creative problem solving

Leadership

Job description

Role overview

Serve as a technical product expert for prospective and existing customers, helping them evaluate observability solutions and understand how those tools address their needs. This customer-facing role partners closely with Sales, contributes to opportunity qualification and closure, and brings customer feedback to product and engineering teams. The position is remote and focused on the West Coast market.

Responsibilities

• Partner with Sales to explain product value, direction, and technical capabilities.
• Lead technical customer engagements and support competitive evaluations.
• Deliver product demonstrations, presentations, and hands‑on enablement.
• Identify customer needs and shape product discussions around their problems.
• Share customer feedback and competitive insights with internal teams.
• Create and improve documentation and enablement materials, including articles, blogs, and videos.

Requirements

• Ideally based on the West Coast.
• Five or more years of technical pre‑sales experience; open‑source or metrics and monitoring experience is preferred.
• Strong written and verbal communication skills for collaboration across remote, international teams and customer groups.
• Technical curiosity and skill in developing creative solutions to customer challenges.
• Sound judgment, collaboration, and leadership to handle varied work in a growing organization.

Benefits and work setup

• Remote-first work with an international team and in‑person onboarding.
• Equity awards and 30 days of annual leave, including designated company shutdown days; local policies apply.
• Career development opportunities and a culture emphasizing autonomy, transparent communication, and open‑source values.