Forward Deployed Engineer - UK

Tsuga; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tsuga is recruiting a customer engineering professional to bridge product, sales, and engineering in observability-focused engagements. You will guide prospects from discovery to PoC, delivering hands-on demonstrations across logs, metrics, traces and alerts.

The role emphasizes strong communication, deep cloud-native expertise, and the ability to craft practical technical solutions with a customer-centric mindset for fast sales cycles.

Qualifications

• Native English fluency.
• 3+ years in sales engineering, solutions architecture, DevOps, SRE or software engineering, ideally in SaaS or observability.
• Strong understanding of cloud-native infrastructure, microservices and telemetry tools.
• Familiarity with Kubernetes.
• Ability to create internal tools; production-ready code not required.

Responsibilities

• Partner with account executives on discovery, demonstrations, solution design, proofs of concept and technical support.
• Help estimate prospective deals during trials by assessing the volume of data customers need to process.
• Turn observability needs into practical technical solutions and deliver hands-on demonstrations covering logs, metrics, traces and alerts.
• Advise customers on integrations with OpenTelemetry, cloud infrastructure, Kubernetes and CI/CD pipelines.
• Relay customer needs to product teams and address smaller technical issues during proof-of-concept work.
• Support RFP responses, technical evaluations and procurement processes.

Skills

Discovery & demos

Solution design

Proof of concept

OpenTelemetry

Kubernetes

CI/CD

Communication

Education

3+ years related experience

Tools

Prometheus

OpenTelemetry

Grafana

Datadog

Splunk

Job description

Role overview

Work at the intersection of customer engineering, product and sales, helping organisations solve observability challenges with a technical monitoring platform. You will guide prospects from discovery and solution design through demonstrations and proof-of-concept work, while carrying customer feedback back to product teams. The role is UK-based and can be hired across the country through an employer-of-record arrangement.

Responsibilities

• Partner with account executives on discovery, demonstrations, solution design, proofs of concept and technical support.
• Help estimate prospective deals during trials by assessing the volume of data customers need to process.
• Turn observability needs into practical technical solutions and deliver hands-on demonstrations covering logs, metrics, traces and alerts.
• Advise customers on integrations with OpenTelemetry, cloud infrastructure, Kubernetes and CI/CD pipelines.
• Relay customer needs to product teams and address smaller technical issues during proof-of-concept work.
• Support RFP responses, technical evaluations and procurement processes.

Requirements

• Native English fluency.
• At least three years in sales engineering, solutions architecture, DevOps, SRE or software engineering, ideally in SaaS or observability.
• Strong understanding of cloud-native infrastructure, microservices and telemetry tools.
• Familiarity with Kubernetes.
• Ability to create internal tools when needed to help customers succeed; production-ready code is not expected for this work.
• Strong presentation, communication and stakeholder skills, with a customer-service mindset and comfort adapting to fast sales cycles.

Nice to have

Experience with tools such as Prometheus, OpenTelemetry, Grafana, Datadog or Splunk, and cloud platforms including AWS, GCP or Azure.

Benefits and work setup

The team is distributed across regions and works closely across product and customer engineering. The company describes a fast-moving, ownership-oriented environment with quick feedback and an emphasis on learning from problems. The whole team meets quarterly at its office in France.