Senior Solutions Architect & Pre-Sales Lead - Remote

CAI; Cheyenne (WY); Remote; USD 125,000 - 150,000; Full time

Job summary

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across ITSM, ServiceNow, Atlassian/JSM, AMS, and Cloud/Infrastructure. This remote, full-time role partners with Business Development, Capture, and Delivery to translate client requirements into winning solutions.

The ideal candidate has 5+ years in IT services with RFP/SOW experience, strong English communication, and a track record of writing technical proposal content for government or

Qualifications

• Bachelor's degree in business or a technical field, or equivalent professional experience.
• 5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time spent in a pre‑sales, solutions architecture, or proposal development role
• Demonstrated ability to design and articulate solutions across ITSM/ITIL frameworks, IT Service Desk operations, ServiceNow, Atlassian/Jira Service Management, Application Managed Services, Cloud platforms (AWS or Azure), and Infrastructure/Network services
• Proven track record writing technical proposal content for government and/or commercial RFPs
• Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design
• Significant experience in written and verbal communications; fluency in English with high proficiency in articulating strategy to executive and non-technical audiences
• Ability to summarize technical/business material and present concepts using charts, graphs, and diagrams; strong visual design skills
• Power user of Microsoft Word and other Office products
• Experience working cross-functionally with capture managers, proposal writers, delivery leaders, and partner/alliance teams

Responsibilities

• Evaluate and/or qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business
• Serve as the lead solution architect for pre‑sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions
• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit
• Design and document end‑to‑end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, AMS/ASO, Cloud (AWS/Azure) architectures, and Infrastructure/Network environments
• Work with CAI technical and business staff to devise an approach to position CAI as the preferred vendor, work plans to accomplish the proposed scope of work, strategies for implementing the proposed solution
• Write and edit proposal content — technical narratives, solution overviews, staffing plans, transition/transformation approaches, and pricing assumptions
• Lead or support solutioning workshops with capture teams, SMEs, and delivery leads to shape win themes and differentiators
• Partner with partner/alliance teams to incorporate platform-specific capabilities and co-sell opportunities
• Contain solution risk by identifying cost items, documenting assumptions, and interpreting requirements accordingly
• Develop and maintain reusable solution assets: reference architectures, staffing models, pricing templates
• Support orals/BAFO preparation, client presentations, and executive briefings with clear technical positioning
• Provide technical review and quality control on proposal volumes prior to submission
• Multi-task effectively to support multiple concurrent initiatives
• Advise stakeholders at all levels — mentoring other solutions consultants, advising CAI leadership, interfacing with legal/governance
• Stay current on market trends and emerging capabilities to keep solutions competitive

Education

Bachelor's degree in business or a technical field, or equivalent professional experience

5+ years of experience in IT services with RFP/SOW experience and pre-sales/proposal roles

Fluency in English with high proficiency communicating to executive audiences

Ability to summarize technical material with charts, graphs, diagrams

Tools

ITIL v4 Foundation

ServiceNow certification (CSA/CIS)

Atlassian/Jira Service Management certification

AWS/Azure cloud certifications

Job description

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across ITSM, ServiceNow, Atlassian/JSM, AMS, and Cloud/Infrastructure. This remote, full-time role partners with Business Development, Capture, and Delivery to translate client requirements into winning solutions.

The ideal candidate has 5+ years in IT services with RFP/SOW experience, strong English communication, and a track record of writing technical proposal content for government or